Our mission is to over consumers everywhere the perfect blend of quality and price.
Our mission is to offer consumers everywhere the perfect blend of quality and price. We offer our massage chairs solution at unbeatable Factory Direct prices, but we also believe that just because you can buy a cheap massage chair from us does not mean you should expect anything less than superior performance and great customer service and support.
How is it possible for our company to offer all of this? Our founder has been deeply involved in the massage chair industry for well over 20 years. His familiarity with the industry (from designers, to factory suppliers overseas to the logistics required to get product from our factory to your home) means that all the extra “fluff” is gone. No slick ads. No store network to support. No sales team to pay and fly around the country. All we do is build massage chairs that feel great and last long, offer them on the Internet with little fanfare or extras, and deliver them as efficiently as possible to your home.
Oh, and there’s one more thing: We have GREAT PEOPLE who are all committed to your comfort and satisfaction. We take great pride in the quality of the email and phone support we offer to buyers AND to owners. We want to make you a raving fan of Katana. We want you to share your positive experiences with your friends and family. And we will work hard to earn (and keep) your trust.
Our Low Price Promise to You
Buy with 100% confidence that you won’t find a Katana massage chair sold for less anywhere else.
We are determined to offering you the best price you’ll find anywhere on the massage chairs we sell. We know that you have many choices about how and where to spend your money, and we guarantee that the massage chair you buy from us will be at the lowest, cheapest price you can find. This is our We Promise You’ll Buy It Cheap Massage Chair commitment to you.
If you see the identical massage chair (brand, model, color, warranty) advertised by any other authorized dealer’s website or store at a total delivered price that was less than your total delivered price, we will refund 100% of the difference between what you paid and the advertised price.
We will not be undersold. You will not find a cheaper massage chair anywhere else.
Easy. Straightforward. Honest.
Whether it’s before you purchase or after you purchase, here’s how our price match process works:
Email us a copy of the advertised price (or the URL of the site that’s showing a lower price) along with all your contact information;
We will review the price to confirm that it meets the requirements of the policy as we outlined below;
Once we verify that there’s a legitimate seller offering one of our massage chairs for less, we will match the price for any new purchase or refund the difference between the price you paid and match price for a chair you previously purchased here.
There are a few rules that apply to our We Promise You’ll Buy It Cheap Massage Chair Promise. Here they are:
We will only price match a product that is 100% identical in model and color, and brand new, never opened, never used, and undamaged.
The item we match must be in stock.
Our low price promise takes into consideration the total delivered price before any applicable taxes.
We will match price prior to your purchase AND for as long as 60 days after your purchase. If you are buying a chair, we will only honor a matched price for a 48-hour period after we confirm a match
Excludes matching prices of closeouts, open box, factory certified.
Policy and rules only apply to the 48 contiguous United States and to final delivery addresses that are not hard to reach or far away from a city. If your home is in an area we consider to be beyond a normal delivery area, this policy does not apply.
Any incentive offers we make available to existing owners are excluded from this match.
Subject to the rules above, we will only match advertised prices. We will not match quotes offered to you in emails, via LiveChat, or verbally.
We’re all about saving you money and getting you the most value at a low, Factory Direct price. This includes making a great financing package that allows you to pay for your massage chair in EASY MONTHLY INSTALLMENTS without paying a single penny more than your purchase price.
If you like earning points or money back from your credit card, then make your Katana purchase with your credit card. But, if you prefer not to add to a credit card balance, or you just like the idea of budgeting small payments over time, then consider our interest free financing option.
In our experience, if one or more of these descriptions connects with you, our 0% financing options might be a perfect fit:
- I am choosing to own a Katana massage chair to replace the trips I make to a massage therapist or chiropractor.
- The monthly cost of visits to a massage therapist of chiropractor are adding up, and you want to SPEND LESS EACH MONTH than you currently do on visits to these health practitioners.
- You can affford the chiar, but you’d rather keep cash in the bank and use on a payment plan that allows you to make low monthly payments.
With our 0% financing options, many Katana chair owners REDUCE their real monthly out-of-pocket bodywork expenses, and this is why some of our customers to choose to finance their purchase.
Easier Than You Might Think
Simple Online Application: It takes less than 3 minutes to complete the online application.
Quick Answers: Credit approval takes seconds.
Buy in Minutes: Just like using a credit card, you pay for your purchase on you financing account, and we process and ship your chair to you.
If you’re interested in learning more or ready to apply for our 0% financing plan, go to our Financing page for more information and to complete an application.
NO RISK 60-Day Home Trial
Try at home without pressure or risk. Relax! You have SIXTY (60) days to decide if your Katana massage chair is right for you.
We want you to LOVE your Katana massage chair and appreciate the value it brings to you. If you’re not convinced that your Katana massage chair offers great performance for the price, we make it easy for you to return your chair for a full refund of your purchase price.
Returns under our NO RISK 60-Day Home Trial are subject to terms and conditions. For full details, please visit our Returns page.
3-Year Limited Warranty
Look at other brands and other chairs priced similarly to Katana, and you’ll quickly discover that we offer the BEST WARRANTY for any chair in its price class. We are able to do this – while still offering our massage chairs at Factory Direct prices – because we’re confident of the quality built into the products that we offer. And, by the way, the performance that our products deliver for our low Factory Direct prices is the same reason why we can offer you our unprecedented and unmatched NO RISK 60-Day Home Trial!
See the complete details of our warranty by visiting our massage chair warranty page.
Shipping and Delivery
Our shipping to your home is always FREE to the vast majority of addresses in the 40 contiguous States. Two business days after you place your order, you’ll receive shipment tracking information from us. This tracking information will give you up-to-the-minute visibility to the progress of your chair from our warehouse to your house. In order to keep costs down (and keep the price you pay as low as possible) we use a variety of name-brand freight carriers to get a chair from us to your doorstep. .
COVID SPECIAL ALERT: Due to the stress that the pandemic has placed on all freight companies, normal delivery lead times of two weeks are taking longer. In light of this, we ask that you be a little extra patient and more understanding of longer-than-normal lead times..